Frequently Asked Questions
BIOFARM
What is BioFarm?
What is BioFarm?
BioFarm is a premium plant nutrition and soil care brand focused on high-quality organic fertilizers and plant growth solutions designed for home gardens, terrace gardens, kitchen gardens, and agricultural use.
Are BioFarm products organic?
Are BioFarm products organic?
Yes. BioFarm products are formulated using organic and eco-friendly ingredients. They are free from harmful synthetic chemicals and are safe for plants, soil microbes, and the environment when used as directed.
Can BioFarm products be used for terrace or balcony gardening?
Can BioFarm products be used for terrace or balcony gardening?
Absolutely. BioFarm products are ideal for:
- Terrace gardens
- Balcony plants
- Indoor plants
- Kitchen gardens
- Lawns and landscaping
They are suitable for potted plants as well as open soil cultivation.
How often should I apply BioFarm fertilizers?
How often should I apply BioFarm fertilizers?
Application frequency depends on the product type.
Generally:
- Liquid fertilizers: Every 7 days
- Granular or soil conditioners: Once every 3–4 weeks
Please follow the dosage instructions mentioned on the product label for best results.
Are BioFarm products safe for vegetables and fruits?
Are BioFarm products safe for vegetables and fruits?
Yes. BioFarm products are safe for use on vegetables, fruits, herbs, and flowering plants when used as per recommended dosage. They help improve soil health, nutrient availability, and overall plant growth.
How long does it take to see results?
How long does it take to see results?
Results may vary based on soil condition, plant type, and climate. Typically:
- Visible improvement in plant health: 7–14 days
- Improved flowering or fruiting: 2–4 weeks
Consistent use improves long-term soil fertility.
Do BioFarm products improve soil health?
Do BioFarm products improve soil health?
Yes. BioFarm formulations support:
- Better soil structure
- Increased microbial activity
- Improved nutrient absorption
- Enhanced root development
Healthy soil leads to healthier plants.
How should I store BioFarm products?
How should I store BioFarm products?
- Store in a cool, dry place.
- Keep away from direct sunlight and moisture.
- Keep tightly sealed after use.
- Keep out of reach of children and pets.
Do you offer pan-India shipping?
Do you offer pan-India shipping?
Yes. We ship across India through reputed courier partners. Delivery timelines are usually 5–7 business days, depending on your location.
What if I receive a damaged product?
What if I receive a damaged product?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery at info@cotex.com with your order details and photographs. Our support team will assist you with resolution.
Can BioFarm products be used together with other fertilizers?
Can BioFarm products be used together with other fertilizers?
Yes, but we recommend avoiding simultaneous application with strong chemical fertilizers. For best results, maintain a gap of at least 5–7 days between applications.
Are BioFarm products suitable for beginners?
Are BioFarm products suitable for beginners?
Yes. BioFarm products are beginner-friendly and come with clear usage instructions. Even first-time gardeners can use them safely and effectively.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 7-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 7 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.